Website down - bandwidth
This is usually caused by clients sending large files back and forth via email (has nothing to do with file transfer). Ok to go ahead and up the bandwidth.
- Login to WHM
- Scroll down to the Account Information section on the left
- Click on View Bandwidth
- Find their name (you will see it highlighted) and click on the amount to change it. Bump it up a good amount so they don’t use it up again right away and have to call you back (make sure they have at least 50% of additional space).