Website down - bandwidth

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This is usually caused by clients sending large files back and forth via email (has nothing to do with file transfer). Ok to go ahead and up the bandwidth.

  1. Login to WHM
  2. Scroll down to the Account Information section on the left
  3. Click on View Bandwidth
  4. Find their name (you will see it highlighted) and click on the amount to change it. Bump it up a good amount so they don’t use it up again right away and have to call you back (make sure they have at least 50% of additional space).