Quirks with specific outlook versions

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Outlook 2013

  • Sent messages not being saved to 'sent' folder - this means account is probably set up as an IMAP. In Outlook 2010 and Outlook 2013, Auto Account Setup will first try to configure email accounts as an IMAP account. Setting up the account manually can prevent this, but sometimes the manual setting button is greyed out and clients won't have the option. So, a second account will have to be added as POP3, then the IMAP account removed.

Outlook 2010

Emails getting stuck in Outbox:

  • In Outlook, click the Send/Receive tab, and then click Work Offline.
  • Select the Outbox. Move the message to the Drafts folder. You can either drag the message to the Drafts folder or you can right-click the message, select Move, select Other Folder, and then select the Drafts folder from the list.
  • Click the Send/Receive tab, and then click Work Offline to de-select it. This restarts your connection.
  • Click the Send/Receive tab and hit 'send all'. It should now send the emails from the drafts folder instead of the outbox.

Outlook 2007

Fixing ‘Enter Network Password’ Issue in Outlook

If a client is having the Enter Network Password’ box pop up and you have already double checked all their settings are correct it could be a glitch with Outlook. Here’s the process to fix it:

  1. Have them delete the account
  2. Restart their computer
  3. Add the new account from scratch
  4. Double check the Outlook settings
  5. Close down and restart the computer a second time

(Make sure they haven’t blocked their IP when doing this. To double check, have them go to their website after you’ve checked the settings. If they cannot get to their site you’ll also need to unblock their IP address)

Do the above and if it's still an issue, make sure 'Work Offline' is unchecked under 'file', and have them run the 'Fix it' prompt on this Microsoft support page: https://support.microsoft.com/en-us/kb/956531


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