Issues with CSV files not uploading correctly

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ERROR: There must be a field 'mlist_email' in the CSV file.

  • The error occurs because the file you are trying to upload did not contain the correct headers. This might have happened if you copied information from an exported outlook file or something similar and/or wrote over the text in the first row of the CSV file, which needs the text to be in a certain format (mlist_email being what the system needs to refer to a column as 'email addresses'). Update the CSV file with the correct row headers.
  • When a client needs to upload a CSV file to the newsletter area, please make sure they download the CSV file from the site first (import/export your mailing list>export to CSV) and add the new emails and names without editing or changing any information in the top row, this is very important.