Website down - IP block
When a client tries to log in too many times with an incorrect password it can block their IP address. They won't be able to access their website, buildyourfirm.com or their email (if they host it with us).
- Check to make sure they can't get to either their site or buildyourfirm.com
- If not, go to their account in admin area
- Go to global content>unblock IP address
- Have them go to whatismyipaddress.com and give you the IP address that comes up
- Enter the IP address and press submit
- IP should unblock in about 5 minutes.